---
title: "Refund Policy"
description: "Last updated October 21, 2026"
canonical: https://landtest.dev/refund
last-updated: 2026-10-30
---

# Refund Policy

Last updated October 21, 2026

**All sales are final.** Landtest does not refund subscription fees, Lifetime purchases or unused credits, except for billing errors or where the law requires it.

## 1. Summary

You can evaluate Landtest before you pay through the documentation, the [API sandbox](https://www.landtest.dev/sandbox) and the plan limits listed on the [Pricing](https://www.landtest.dev/pricing) page. Payments are not refundable for change of mind, unused time, low usage, dissatisfaction with test results, or closing your account.

Payments are processed by Dodo Payments as merchant of record. Charges on your statement appear from Dodo Payments on our behalf.

## 2. Subscriptions (Starter, Pro, Max)

- Fees are charged in advance at the start of each billing period.
- Workspace admins can cancel at any time from **Settings → Billing → Manage billing**.
- Cancelling stops the next renewal. You keep your plan until the end of the period you paid for, and no partial refund is given for the rest of it.
- To avoid being charged for the next period, cancel before the renewal date shown in Billing.

## 3. Lifetime

The Lifetime plan is a one-time payment and is not refundable. It does not include the cost of your own AI provider (BYOK), which you pay to that provider directly; we cannot refund those charges.

## 4. AI credits

AI credits are part of your plan, measured from the real cost of each AI call, and reset at the start of each UTC month. Unused credits do not roll over and are not refunded or paid out. Credits used by a generation you later discard, or by Autopilot acting within the settings you chose, are not returned.

## 5. Upgrades and downgrades

How upgrades and downgrades are charged, including any proration, is shown in the Dodo checkout and billing portal before you confirm. Downgrading does not refund any amount already paid.

## 6. Billing errors

If you were charged in error, for example a duplicate charge, a charge after a cancellation that took effect, or the wrong amount, email [hello@zerocost.app](mailto:hello@zerocost.app) within 30 days of the charge with your workspace name and the transaction details. If we confirm the error, we will refund the incorrect amount to the original payment method through Dodo Payments.

## 7. Free access and the waitlist

The waitlist, the Founder (invite) allowance and the API sandbox are free. There is nothing to refund.

## 8. Chargebacks

Please contact us before disputing a charge with your bank; most billing problems can be fixed quickly by email. We may suspend a workspace while a chargeback is open.

## 9. Your legal rights

Nothing in this policy removes rights you have under the consumer law of the country where you live that cannot be waived. Where such a right applies, for example a statutory withdrawal or cooling-off right, we will honour it.

## 10. Contact

Billing questions: [hello@zerocost.app](mailto:hello@zerocost.app). See also our [Terms](https://www.landtest.dev/terms) and [Privacy Policy](https://www.landtest.dev/privacy).